Terms of service
Last updated: June 30, 2026
Welcome to Dudeng.
This website is operated by Dudeng. Throughout the site, the terms “we”, “us”, and “our” refer to Dudeng. By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these Terms of Service carefully before using our website.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our products or website for any unlawful or unauthorized purpose. You must not transmit viruses, malicious code, or any harmful technology through our website.
A violation of these Terms may result in the termination of your access to our services.
2. Store Information
Dudeng is an online apparel store serving customers in the United States.
Customer Service Email:
support@dudeng.shop
Customer Service Phone:
(+1) 213-720-2555
Customer Service Address:
3727 W. Magnolia Blvd.
Burbank, CA 91505
United States
Market:
United States only
Our manufacturing facility is located in China. Customer service is provided through our official email and phone number.
3. Product Information
We make reasonable efforts to display product information as accurately as possible, including product names, descriptions, images, colors, sizes, materials when available, and other product details.
However, we cannot guarantee that your device screen will display colors exactly as they appear in person. Product measurements may vary slightly due to manual measurement or production differences.
Please review all product descriptions, size charts, product images, and order details before placing an order.
4. Product Availability
All products are subject to availability.
We reserve the right to limit the quantity of products available for purchase, discontinue products, or update product listings at any time without prior notice.
If an item becomes unavailable after you place an order, we may contact you to offer a replacement, cancellation, or refund.
5. Pricing and Payment
All prices shown on our website are listed in U.S. dollars unless otherwise stated.
We reserve the right to update product prices, discounts, shipping fees, or other charges at any time. Price changes will not affect orders that have already been confirmed, unless there is an obvious pricing error.
Payment must be completed at checkout before an order is processed.
Payments are processed through secure third-party payment providers. Dudeng does not directly store your full credit card number or complete payment card details.
6. Order Acceptance
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability
- Incorrect product or pricing information
- Suspected fraud or unauthorized payment
- Incorrect or incomplete shipping information
- Violation of these Terms of Service
- Orders placed outside our service area
If your order is cancelled after payment has been made, we will issue a refund to your original payment method.
7. Shipping
Dudeng currently sells and ships to customers in the United States only.
Shipping times, delivery estimates, shipping fees, and related details are explained in our Shipping Policy. Delivery times are estimates and may be affected by carrier delays, weather, address issues, payment verification, or other circumstances beyond our control.
Customers are responsible for providing accurate and complete shipping information. Dudeng is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
8. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before making a purchase. To request a return, customers must contact us first at support@dudeng.shop and follow the return instructions provided by our customer service team.
Do not send returns to the manufacturing address or any address shown on the package unless our customer service team specifically instructs you to do so.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@dudeng.shop.
If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been processed or shipped, cancellation may not be possible, and you may request a return after delivery according to our Return & Refund Policy.
10. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information for all orders placed through our website.
You agree to promptly update your information if it changes so we can complete your transactions and contact you when necessary.
11. Website Content
All content on this website, including text, images, graphics, product information, logos, layout, design, and other materials, is owned by or licensed to Dudeng unless otherwise stated.
You may not copy, reproduce, distribute, modify, display, sell, or use any website content for commercial purposes without our written permission.
12. Prohibited Uses
You may not use our website or services:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To collect or track the personal information of others
- To interfere with website security or functionality
- To engage in fraudulent, abusive, or harmful activity
We reserve the right to terminate your access to the website if you violate any prohibited use.
13. Third-Party Services and Links
Our website may use third-party services to support payments, shipping, analytics, marketing, website hosting, and other store functions.
Our website may also contain links to third-party websites. We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services.
Please review third-party terms and policies before using their services.
14. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
15. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions, and to update or cancel orders if any information is inaccurate, including after an order has been submitted.
16. Disclaimer of Warranties
We make reasonable efforts to operate our website and provide accurate product information. However, we do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
Products are provided as described on the product pages. To the fullest extent permitted by applicable law, we disclaim warranties not expressly stated on our website or in our policies.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Dudeng shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, purchase of products, shipping delays, website errors, or inability to use our services.
Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.
18. Indemnification
You agree to indemnify and hold Dudeng harmless from any claim, demand, loss, liability, or expense arising from your violation of these Terms of Service, your misuse of our website, or your violation of any law or third-party rights.
19. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
20. Contact Information
If you have any questions about these Terms of Service, please contact us:
Dudeng Customer Service
Email: support@dudeng.shop
Phone: (+1) 213-720-2555
Customer Service Address:
3727 W. Magnolia Blvd.
Burbank, CA 91505
United States
Dudeng currently serves customers in the United States only.