Shipping policy
Last updated: July 31, 2026
Thank you for shopping with Dudeng.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.
1. Shipping Areas
Dudeng currently ships to the contiguous 48 states of the United States.
Shipping to Alaska, Hawaii, Puerto Rico and other U.S. territories will incur additional shipping surcharges. A small number of extremely remote zip codes may be unserviceable due to carrier coverage limitations. If we are unable to fulfill shipment to your provided address, we will contact you promptly and issue a full refund.
We do not ship to P.O. boxes or APO/FPO military addresses at this time.
We do not offer international shipping to any countries or regions outside the United States.
2. Order Processing Time
All orders are processed within 1–3 business days after successful payment, based on Eastern Standard Time (EST).
Business days are defined as Monday through Friday, excluding U.S. public holidays and weekends.
During peak seasons (including Black Friday, Cyber Monday, and the November–December holiday period), large promotional events, periods of abnormally high order volume, or when additional payment or order verification is required, processing time may be extended up to 5 business days.
3. Shipping Origin
All orders are shipped from our warehouse located in the United States.
4. Shipping Methods & Estimated Delivery Time
We offer standard shipping for all U.S. orders, fulfilled via our partner carriers USPS and UPS Ground. Standard shipping orders are routed via USPS or UPS Ground at our discretion, based on delivery destination and package size. Both carriers fall within our 5–10 business day estimated delivery window.
Estimated delivery time within the United States is 5–10 business days after your order has been processed and shipped. Total estimated delivery time from order placement is 6–13 business days (1–3 business days for order processing + 5–10 business days for transit).
Please note that delivery times are estimates only and are not guaranteed. Shipping delays may occur due to extreme weather, carrier operational delays, public holidays, incorrect shipping addresses, payment verification holds, or other circumstances beyond our reasonable control.
5. Shipping Costs
Shipping rates for orders within the contiguous 48 U.S. states are as follows:
● Orders with a merchandise subtotal of $120.00 or more (excluding taxes): Free standard shipping
● Orders with a merchandise subtotal below $120.00: A flat standard shipping fee of $20.00 applies
Additional shipping surcharges apply for orders shipped to Alaska, Hawaii, Puerto Rico and other remote U.S. locations. Orders shipped to these regions will incur a flat $25 surcharge on top of standard shipping rates. The exact final shipping cost will be calculated and displayed at checkout based on your delivery zip code before you complete payment.
6. Order Confirmation
Once your order is placed successfully, you will receive an order confirmation email shortly.
Please review your order details carefully, including your shipping address, product information, and contact information. If you identify any incorrect or incomplete information, please contact us immediately at support@dudeng.shop.
7. Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipment confirmation email with tracking information when available.
Please note that tracking status may take 24–72 hours to update after the shipping carrier receives the package.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate, complete and up-to-date shipping information at checkout.
Dudeng is not liable for delivery delays, failed deliveries, lost packages, or additional shipping charges caused by incorrect, incomplete, or outdated shipping addresses provided by the customer.
If a package is returned to us due to an incorrect or undeliverable address, we will contact you to confirm next steps. Reshipping fees will match the original standard shipping rate for your delivery location and must be paid before the order is re-dispatched.
9. Delivery Issues
If your tracking information shows that your package was delivered but you have not received it, please check the following first:
● Your mailbox, front door, porch, lobby, or other designated delivery areas
● Other household members or neighbors who may have accepted the package
● Your local carrier or delivery office
● Any delivery notice left by the carrier
If you still cannot locate your package after completing the above checks, please contact us at support@dudeng.shop for further assistance.
10. Lost, Damaged, or Significantly Delayed Packages
For the purposes of this policy, packages delayed by 7 or more business days beyond the upper end of the estimated delivery window are considered significantly delayed.
If your package is confirmed lost, arrives damaged, or is significantly delayed beyond the estimated delivery window, please contact us promptly.
● For lost or significantly delayed packages: Please reach out within 15 calendar days after the estimated delivery date
● For damaged packages: Please contact us within 7 calendar days of delivery
When submitting a claim, please include your order number, tracking number, and clear photos of the item and original packaging (for damage claims). We will review the issue and work with the carrier to provide a resolution. For confirmed lost or significantly delayed packages, we offer your choice of a free reshipment of the same item or a full refund to your original payment method. For damaged items, we will arrange a replacement or full refund after verifying the provided documentation.
11. Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please refer to our Return & Refund Policy for full eligibility requirements and claim instructions. All such claims must be submitted within 7 calendar days of delivery.
12. Order Cancellation Before Shipping
If you need to cancel or modify an order before it is shipped, please contact us as soon as possible at support@dudeng.shop.
We will do our best to accommodate your request if the order has not yet entered processing or been shipped. Once an order has been processed or shipped, it cannot be cancelled. For post-delivery returns, please follow the rules outlined in our Return & Refund Policy.
13. Contact Us
If you have any questions about shipping, delivery, tracking, or order status, please contact our customer support team:
Dudeng Customer Service
Email: support@dudeng.shop
Phone: (+1) 213-720-2555
Customer Service Address:
3727 W. Magnolia Blvd.
Burbank, CA 91505
United States
Our customer support team operates in the Eastern Time Zone. Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST, excluding U.S. public holidays.
We aim to respond to all email inquiries within 24 business hours.
Dudeng currently serves customers in the United States only.