Shipping policy
Last updated: June 30, 2026
Thank you for shopping with Dudeng.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.
1. Shipping Area
Dudeng currently sells and ships to customers within the United States only.
We do not currently ship to countries or regions outside the United States.
2. Order Processing Time
Orders are usually processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding weekends and public holidays.
Processing time may be longer during peak seasons, holidays, high order volume, or when additional order verification is required.
3. Shipping Origin
Orders are shipped from the United States.
Our manufacturing facility is located in China, but customer orders placed through our online store are prepared and shipped for U.S. customers.
4. Estimated Delivery Time
Estimated delivery time within the United States is usually 5–10 business days after the order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed.
Shipping delays may occur due to weather, carrier delays, public holidays, address issues, payment verification, or other circumstances beyond our control.
5. Shipping Cost
Dudeng offers the following shipping rates for orders within the United States:
- Orders of $120.00 or more: Free shipping
- Orders below $120.00: Flat shipping fee of $20.00
The applicable shipping cost will be displayed at checkout before payment is completed.
Customers can review the total shipping cost before placing an order.
6. Order Confirmation
After your order is placed successfully, you will receive an order confirmation email.
Please review your order details carefully, including your shipping address, product information, and contact information.
If you notice any incorrect information, please contact us as soon as possible at support@dudeng.shop.
7. Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipment confirmation email with tracking information when available.
Tracking information may take 24–72 hours to update after the shipping carrier receives the package.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Dudeng is not responsible for delivery delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping addresses provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the next steps. Additional shipping fees may apply if the order needs to be reshipped.
9. Delivery Issues
If your tracking information shows that your package was delivered but you have not received it, please check the following first:
- Your mailbox, front door, porch, lobby, or delivery area
- Other household members or neighbors
- Your local carrier or delivery office
- Any delivery notice left by the carrier
If you still cannot locate your package, please contact us at support@dudeng.shop so we can help review the issue.
10. Lost, Damaged, or Delayed Packages
If your package is lost, damaged, or significantly delayed during shipping, please contact us at support@dudeng.shop.
Please include your order number, tracking number, and any relevant photos if the package or item arrived damaged.
We will review the issue and work with the carrier or provide a suitable solution according to the situation.
11. Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
Email: support@dudeng.shop
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After reviewing the issue, we will provide further instructions.
12. Order Cancellation Before Shipping
If you need to cancel or change an order, please contact us as soon as possible at support@dudeng.shop.
If the order has not yet been processed or shipped, we will do our best to help.
If the order has already been processed or shipped, it cannot be cancelled. You may request a return after receiving the item according to our Return & Refund Policy.
13. Shipping Restrictions
We currently ship within the United States only.
We do not ship to international addresses.
Certain delivery locations may not be available depending on carrier service coverage. If we are unable to ship to your address, we will contact you and provide a refund if the order cannot be fulfilled.
14. Contact Us
If you have any questions about shipping, delivery, tracking, or order status, please contact us:
Dudeng Customer Service
Email: support@dudeng.shop
Phone: (+1) 213-720-2555
Customer Service Address:
3727 W. Magnolia Blvd.
Burbank, CA 91505
United States
Dudeng currently serves customers in the United States only.