Privacy policy
Last updated: June 30, 2026
This Privacy Policy describes how Dudeng collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use our online store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from Dudeng, we may collect the following types of information:
Personal Information You Provide
We may collect information that you provide directly to us, including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Payment confirmation information
- Information you provide when contacting customer service
Order and Transaction Information
When you place an order, we collect information necessary to process and fulfill your purchase, including your order details, shipping information, billing information, and customer service records.
Payment Information
Payments are processed through secure third-party payment providers. Dudeng does not directly store your full credit card number or complete payment card details.
Device and Website Usage Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on the website
- Referring website or search source
- Cookie and tracking information
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To provide shipping and delivery updates
- To communicate with you about your order
- To provide customer service and after-sales support
- To respond to your questions or requests
- To verify payment and prevent fraud
- To improve our website, products, and shopping experience
- To send service-related messages
- To send marketing emails only if you have agreed to receive them
- To comply with legal, tax, security, and business obligations
3. Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary to operate our business and provide services to you, including with:
- Payment processors
- Shipping and delivery service providers
- Website hosting and e-commerce platform providers
- Customer service tools
- Analytics and advertising service providers
- Legal, tax, or regulatory authorities when required by law
These third parties are only provided with information necessary to perform their services.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or marketing features.
Cookies may help us:
- Keep items in your cart
- Remember your site preferences
- Understand how customers use our website
- Improve website performance
- Provide relevant marketing, where permitted
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
5. Email Marketing
If you subscribe to our email list or agree to receive marketing messages, we may send you emails about products, store updates, or promotions.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at support@dudeng.shop.
We will still send order-related or service-related messages when necessary, such as order confirmation, shipping updates, return communication, or customer service responses.
6. Data Security
We take reasonable measures to protect your personal information.
Our website uses secure technology to help protect information during checkout and account-related activities. Payment information is processed through secure third-party payment providers.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.
7. Data Retention
We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including:
- Processing orders
- Providing customer support
- Handling returns and refunds
- Maintaining business records
- Complying with legal, tax, and accounting obligations
- Preventing fraud and resolving disputes
When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.
8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of marketing emails
- Limit or object to certain uses of your information
- Request information about how your personal information is used
To exercise these rights, please contact us at support@dudeng.shop.
9. California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws.
These rights may include the right to know what personal information we collect, use, disclose, or share, the right to request deletion of certain personal information, the right to correct inaccurate personal information, and the right to opt out of certain data sharing where applicable.
Dudeng does not sell personal information.
To submit a privacy request, please contact us at:
Email: support@dudeng.shop
Phone: (+1) 213-720-2555
10. Children’s Privacy
Our website is intended for general audiences and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at support@dudeng.shop so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
12. International Data Processing
Dudeng serves customers in the United States. Some service providers that help operate our website, process payments, fulfill orders, or provide analytics may process information in locations outside your state or country.
By using our website, you understand that your information may be processed by service providers as necessary to operate our online store and provide our services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data practices.
The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Dudeng Customer Service
Email: support@dudeng.shop
Phone: (+1) 213-720-2555
Customer Service Address:
3727 W. Magnolia Blvd.
Burbank, CA 91505
United States
Dudeng currently serves customers in the United States only.