Refund policy

Last updated: July 31, 2026

Thank you for shopping with Dudeng.

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Return & Refund Policy below. To ensure transparency and a seamless experience, here is a quick overview of our return terms:

● Return Window: 30 calendar days from the date of delivery.

● Return Method: By mail.

● Item Condition: New, unworn, unused, and in original packaging.

● Restocking Fee: $0 (No restocking fees).

● Return Shipping Costs: Free for defective/incorrect items; Customer responsibility for change-of-mind/sizing issues.

1. Return Window & Eligibility

We accept all return requests—whether for defective items, sizing issues, or simply changing your mind—within 30 calendar days after your order has been delivered.

To be eligible for a return, your item must meet all of the following requirements:

● Be new, unworn, unused, and in resalable condition.

● Include all original packaging, hangtags, and included accessories.

● Be free of stains, odors, damage, washing, or signs of wear.

● Be accompanied by proof of purchase (order number or order confirmation email).

Note: Returns that do not meet these conditions will not be accepted and may be returned to you.

2. Non-Returnable Items

The following items are not eligible for return:

● Items that have been worn, washed, altered, damaged, or used.

● Items missing original hangtags or original packaging.

● Items with stains, odors, makeup marks, pet hair, or other signs of use/wear.

● Items clearly marked as "Final Sale" on the product page.

● Gift cards and digital download products.

3. How to Start a Return & Return Address

To request a return, please contact our customer service team at support@dudeng.shop with the following information:

● Your order number and the email address used to place the order.

● The item(s) you wish to return and the reason for the return.

● Clear photos of the item and packaging (required if claiming a damaged, defective, or incorrect item).

Once we review and approve your return request, we will issue you a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

Return Facility Address: All returns must be mailed to our official return center at: Dudeng Returns 3727 W. Magnolia Blvd. Burbank, CA 91505 United States

(Please include your RMA number or original order slip inside the package to ensure prompt processing).

4. Return Shipping Costs & Labels

Return shipping costs are determined based on the reason for the return:

● Seller-Responsible Returns (Defective, damaged, or incorrect items): We will cover the return shipping costs. We will provide a pre-paid return shipping label (download and print via email), or reimburse your return shipping cost if you pay out of pocket. The original shipping fee will also be fully refunded.

● Customer-Responsible Returns (Size issues, fit issues, or change of mind): You are responsible for all return shipping costs. The original shipping fee is non-refundable. You may use any trackable carrier of your choice. We highly recommend selecting a shipping service with tracking and insurance, as we are not liable for returns lost or damaged in transit.

5. Refunds

Once we receive your returned item at our facility, we will complete a quality inspection within 3 business days. We will notify you via email regarding the approval or rejection of your refund.

If approved, your refund (including the cost of the returned items and any applicable sales tax) will be issued to your original payment method within 5 business days after the inspection is completed.

Please note that your bank, credit card issuer, or payment service provider may require additional processing time to post the refund to your account. This typically ranges from 3 to 7 business days, and may take up to 15 calendar days depending on your provider.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. While you have 30 days to return any item, we highly recommend contacting us at support@dudeng.shop within 7 days of delivery if you receive a damaged, defective, or incorrect item. Please include your order number and clear photos of the issue so we can quickly provide a replacement or a pre-paid return label.

7. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style, we recommend placing a new order for the desired item and returning the original item in accordance with this policy.

8. Lost or Undelivered Packages

If your package is confirmed lost by the carrier, or if it has not been delivered within 15 calendar days beyond the estimated delivery date, please contact our customer service team to request a full refund. We will verify the shipment status with the carrier and process your refund promptly. No return is required for lost or undelivered packages.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@dudeng.shop.

● If your order has not yet been processed or shipped, we will cancel the order and issue a full refund to your original payment method within 1–3 business days.

● If your order has already been processed or shipped, it cannot be cancelled. You may simply request a return after you receive the item, in accordance with this policy.